That said, here are some of the most basic tasks a high-quality customer service center should handle for you: Most of us want someone to screen submissions from our contact pages and help resolve client issues, but only you know what will work best for your model, brand, and customers. This means that some customer service centers may have baseline offerings that you simply don’t want to use with your own clients. What your customer service center should do for your business When you’re screening services, investigate how their offerings might help you build your business in subtle but steady ways.
FIRSTCLASS CLIENT QUIT UNEXPECTEDLY HOW TO
GREAT customer service does those things and digs a little deeper to find out how to build an ongoing relationship with a client. Good customer service answers questions and puts out fires. By earmarking repeat customers and inviting them to join your JV program. How? By both answering questions and explaining other products or offerings that a client might want to buy.īy offering alternatives to refunds in case an exchange is possible. You want a customer service center that addresses your clients’ needs first and foremost but also helps grow your business by making it simpler to generate more sales, issue fewer refunds, and create better JV opportunities. You can probably guess at some of the most obvious and important elements of quality customer service like promptness, depth of knowledge, and customizability … but you might not think about customer service as a growth enabler.
If you want to get more done, have more fun, and delight your clients without answering emails at 2am, grab the kit to get your plan, templates, and checklists to set your virtual assistant up to help you with your business email! ?Ĭustomer service should enable business GROWTH! So what does first-class customer service look like? What should you seek when you start researching customer service apps and companies?īut first…click the image below to grab my “Client Happiness Team” project kit! ??? You don’t have to meet all of these expectations personally-thanks to customer service centers like Zendesk and HelpCrunch that automate tasks and prioritize communications-but you need to have stellar support lined up to respond to client needs. Your clients are like customers of all types: they want answers to their questions provided in a timely manner, they want guidance when they’re confused, and they want to feel valued. One of the best ways to retain clients is with amazing customer service … and yet, SO many entrepreneurs fail to bring their A-game in this department!Įven if your workshops or one-on-one engagements are totally life-changing, lack of follow-up or super slow response times can send clients running for the hills.